Mercedes-Benz GLC : Mercedes me and apps / Mercedes me calls

Making a call via the overhead control panel

me button for service or information calls

SOS button cover

SOS button (emergency call system)

Making a Mercedes me call

Press me button .

Making an emergency call

To open the cover of SOS button , press it briefly.

Press and hold SOS button for at least one second.

If a Mercedes me call is active, an emergency call can still be triggered. This has priority over all other active calls.

Information about the Mercedes me call using the me button

A call to the Mercedes-Benz Customer Center has been initiated via the me button in the overhead control panel or the multimedia system.

Using the voice dialog system you access the desired service:

• Accident and Breakdown Management
• Mercedes-Benz Customer Center for general information about the vehicle

You can find information on the following topics:

• Activation of Mercedes me connect
• Operating the vehicle
• Nearest authorized Mercedes-Benz Center
• Other products and services from Mercedes- Benz

Data is transferred during the connection to the Mercedes-Benz Customer Center.

Calling the Mercedes-Benz Customer Center using the multimedia system

Requirements:

• Access to a GSM network is available.
• The contract partner's GSM network coverage is available in the respective region.
• The ignition must be switched on so that vehicle data can be transferred automatically.

Multimedia system:

Phone

Call Mercedes me connect.

After confirmation, the multimedia system sends the required vehicle data. The data transfer is shown in the media display.

Then, you can select a service and be connected to a specialist at the Mercedes-Benz Customer Center.

Calling the Mercedes-Benz Customer Center after automatic accident or breakdown detection

Requirements:

• The vehicle has detected an accident or breakdown situation.
• The vehicle is stationary.
• The hazard warning lights are switched on.

This function is not available in all countries.

The vehicle can detect accident or breakdown situations under certain circumstances.

In the event an accident or breakdown is detected, the emergency guide shows safety notes in the multimedia system display.

After quitting the emergency guide display on the multimedia system, a prompt appears asking whether you would like to get support from the Mercedes-Benz Customer Center.

Select Call.

• The vehicle data is sent automatically.
• The Mercedes-Benz Customer Center takes your call and organizes the breakdown and accident assistance.
• You may be charged for these services.

Depending on the severity of the accident, an automatic emergency call can be initiated. This has priority over all other active calls.

In addition, if the Mercedes me connect service "Telediagnostics" is active, a similar prompt can appear after a delay in the event of a breakdown. If you are already in contact with the Mercedes-Benz Customer Center or have already received support, this prompt can be ignored or declined.

If you answer the prompt for support from the Mercedes-Benz Customer Center with Later, the message will be hidden and appear again later.

The prompt triggered by the Mercedes me connect service "Telediagnostics", can either be confirmed or declined. After being declined, this will not be shown again.

Arranging a service appointment via a Mercedes me call

If you have activated the maintenance management service, relevant vehicle data is transferred automatically to the Mercedes-Benz Customer Center. You will then receive individual recommendations regarding the maintenance of your vehicle.

Regardless of whether you have consented to the maintenance management service, the multimedia system reminds you after a certain amount of time that a service is due. A prompt appears asking if you would like to make an appointment.

To arrange a service appointment: select Call.

After your agreement, the vehicle data is transferred and the Mercedes-Benz Customer Center takes your preferred appointment date. The information is then sent to your desired service outlet.

This will contact you to confirm the appointment and if necessary consult about the details.

If you select Later after the service message appears, the message is hidden and reappears at a later time.

Transferred data during a Mercedes me call

When you make a service call via Mercedes me, data is transmitted. This enables targeted advice and a smooth service.

The following requirements must be fulfilled for the transfer of the data:

• The ignition is switched on.
• The required data transfer technology is supported by the mobile phone network provider.
• The quality of the mobile connection is sufficient.

Multi-stage transfer depends on the following factors:

• Reason for the initiation of the call
• The available mobile phone transmission technology.
• The activated Mercedes me connect services.
• The service selected in the voice control system.

Data transfer if Mercedes me connect services are not activated

If no Mercedes me connect services are activated, the following data is transferred:

• Vehicle identification number
• Time of the call
• Reason for the initiation of the call
• Country indicator of the vehicle
• Set language for the multimedia system
• Telephone number of the communication platform installed in the vehicle

If a call is made for a service appointment via the service reminder, the following data is also transmitted:

• Current mileage and maintenance data

If a call is made after automatic accident or breakdown detection using the multimedia system, the following data is also transmitted:

• Current mileage and maintenance data
• Current vehicle location

If Accident and Breakdown Management is called via the voice control system, the following data can also be called up from the vehicle by the Mercedes-Benz Customer Center:

• Current vehicle location

Data transfer if Mercedes me connect services are activated

An overview of the data transmitted can be found in the respective terms of use for Mercedes me connect services. These can be obtained in the Mercedes me portal: https://me.secure.mercedes-benz.com

Data processing

The data transmitted within the scope of the call is deleted from the processing system after the call is finished, in so far as this data is not being used for other activated Mercedes me connect services.

The incident-specific data is processed and stored in the Mercedes-Benz Customer Center and, if required to process the incident, forwarded to the service partner authorized by the Mercedes-Benz Customer Center. Please take note of the data protection information on the Mercedes me Internet page https://www.mercedes.me or in the recorded message immediately after calling the Mercedes-Benz Customer Center.

The recorded message is not available in every country.