Mercedes-Benz GLC : Mercedes-Benz emergency call system / Overview of the Mercedes-Benz emergency call system
eCall can help to reduce the time between an
accident and the arrival of emergency services
at the site of the accident. It helps locate an
accident site in places that are difficult to
access. However, even if a vehicle is equipped
with eCall, this does not mean the system is ON.
As such, eCall does not replace dialing 911 in the
event of an accident.
An emergency call can be made automatically or manually Only
make emergency calls if you or others are in
need of rescue.
Only make emergency calls if you or others are
in need of rescue. Do not make an emergency
call in the event of a breakdown or a similar situation.
Messages on the display
SOS NOT READY: the ignition is not on or eCall
not available.
During an active emergency call,
appears
in the display.
You can find more information on the regional
availability of eCall at: https://www.mercedesbenz-mobile.com/extra/ecall/
If there is a malfunction in the Mercedes-
Benz emergency call system (e.g. a fault with
the speaker, microphone, airbag, SOS button),
a corresponding message appears in
the multifunction display of the instrument
cluster.
Your vehicle is equipped with the Mercedes-Benz
emergency call system ("eCall"). This feature can
help save lives in the event of an accident. eCall
in no way replaces assistance provided from
dialing 911...
Requirements:
The ignition is switched on.
The starter battery is sufficiently charged.
The Mercedes‑Benz emergency call system triggers
an emergency call automatically in the following
cases:
After activation of the restraint systems such
as airbags or Emergency Tensioning Devices
after an accident
After an automatically initiated emergency
stop by Active Emergency Stop Assist
The emergency call has been made:
A voice connection is made to the
Mercedes‑Benz emergency call center...
Other information:
Some driving and driving safety systems use
cameras as well as radar or ultrasonic sensors
to monitor the area in front of, behind or next to
the vehicle.
The radar sensors are integrated behind the
bumpers and/or behind the Mercedes star.
Cameras in the outside mirrors
Multifunction camera
Front camera
Ultrasonic sensors
Rear view camera
WARNING Risk of accident due to
restricted detection performance of vehicle
sensors and cameras
If the area around vehicle sensors or cameras
is covered, damaged or dirty, certain
driving and safety systems cannot function
correctly...
Only use the following securing systems for child
restraint systems:
The LATCH-type (ISOFIX) securing rings
The vehicle's seat belt system
The Top Tether anchorages
Installing a LATCH-type (ISOFIX) child restraint
system is preferred.
Simply attaching to the securing rings on the
vehicle can reduce the risk of installing the child
restraint system incorrectly...