Mercedes-Benz GLC : Mercedes-Benz emergency call system / Data transfer of the Mercedes-Benz emergency call system
In the event of an automatic or manual emergency
call the following data is transmitted, for
example:
- Vehicle's GPS position data
- GPS position data on the route
( (a few hundred meters )before the incident)
- Direction of travel
- Vehicle identification number
- Vehicle drive type
- Number of people determined to be in the
vehicle
- Whether Mercedes me connect is available
or not
- Whether the emergency call was initiated
manually or automatically
- Time of the accident
- Language setting on the multimedia system
Data transmitted is vehicle information. For any
questions about the collection, use and sharing
of the eCall system data, please contact MBUSA's
Customer Assistance Center at 800-FORMERC.
For Canada, please contact MBC's Customer
Assistance Center at 1-800-387-0100.
Customer requests for covered information
should be submitted via the same channels.
For accident clarification purposes, the following
measures can be taken up to an hour after the
emergency call has been initiated:
- The current vehicle position can be determined.
- A voice connection to the vehicle occupants
can be established.
To use the SOS button in the
overhead
control panel: press and hold the SOS button
for at least one second.
To use voice control:
use the Voice Control
System voice commands ...
Other information:
Requirements:
The engine has been warmed up.
The vehicle is parked on a level surface.
The engine is running at idle speed.
The hood is closed.
The engine oil level is determined during driving.
Determining the engine oil level can take up to
30 minutes with a normal driving style and even
longer with an active driving style...
The vehicle is not suitable for the use of tow bar
systems that are used for flat towing or dinghy
towing, for example. Attaching and using tow bar
systems can lead to damage on the vehicle.
When you are towing a vehicle with tow bar systems,
safe driving characteristics cannot be
guaranteed for the towing vehicle or the towed
vehicle...